Building Support Structures • Flavia Circiumaru & Hannes Lowette
Presenters Flavia Circiumaru Hannes Lowette Source GOTO podcast Level Up Your Support: From Problem-Solvers to Product Catalysts 🚀 Ever thought about your support team as something more than just a helpdesk? What if they were a powerful engine for product improvement, developer empowerment, and a better customer experience? This interview dives deep into a fascinating approach that turns that vision into reality. Forget simply solving problems; this team is striving to prevent them, ultimately aiming to make their own roles obsolete – a bold and insightful strategy! ...